Privacy Policy

1. Introduction

Omnitryx Inc. ("Omnitryx", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights in relation to that data.

2. Scope

This policy applies to all personal information collected through our website, services, support channels, and any other interactions with Omnitryx.

3. Information We Collect

• Contact information: name, email address, phone number, company name.
• Transactional data: invoices, payment receipts, order information (via third-party payment processors).
• Technical & usage data: IP address, browser and device details, page views, logs, cookies and analytics data.
• Support & communications: messages, form submissions, recordings or transcripts of support sessions where applicable.
• Other data: information you provide when requesting services, proposals, or during projects.

4. How We Use Personal Information

We use personal data for purposes including:

• Providing and managing services and projects;
• Processing payments and billing;
• Responding to enquiries and providing customer support;
• Improving and personalizing our website and services;
• Security, fraud prevention and legal compliance;
• Communications about updates, invoices, or important notices (with opt-out where required).

5. Legal Bases & Consent

For Canadian users, we process personal information in accordance with applicable privacy laws (including PIPEDA). We rely on lawful bases such as:

• Contractual necessity (to deliver services you request);
• Legitimate interests (maintaining and improving service stability and security);
• Consent (where required for marketing communications or optional features).

6. Cookies & Tracking

We use cookies and analytics tools to analyze site traffic, improve user experience, and for essential site functionality. You can disable non-essential cookies in your browser, but some parts of the site may not function fully without cookies.

7. Sharing & Third Parties

We do not sell personal information. We may share data with:

• Payment processors (e.g., Stripe) to process payments;
• Hosting and infrastructure providers for site operation;
• Analytics providers (e.g., Google Analytics) for performance and usage insights;
• Contractors who assist in delivering services (bound by confidentiality and data protection obligations).

8. Data Storage, Security & Transfers

We apply reasonable technical and organizational measures to protect personal information, including encryption, access controls, and secure backups. Data may be stored or processed by third-party providers in Canada or internationally. Where data is transferred outside Canada we require appropriate safeguards.

9. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Retention periods vary by data type and purpose.

10. Your Rights

Subject to applicable law, you may have rights including access to your personal information, correction, deletion, and withdrawal of consent. To exercise your rights, contact us at privacy@omnitryx.ca.

11. Children

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

12. Changes to this Policy

We may update this policy occasionally. We will post the updated policy and update the effective date. Continued use of our services after changes means you accept the updated policy.

13. Contact

If you have questions, or wish to make a request related to your personal information, contact: privacy@omnitryx.ca.